I wanted to purchase a Napoleon Barbecue and found out that CalWest carried them. I was very impressed with their service and they were interest in all features that I was looking for when purchasing the bbq. I told them just what I wanted and my budget, they were extremely helpful and even called the manufacturer to check on some features for me and being it needed to be order they wanted to see approximately when it would be delivered so they wouldn't be playing the it will be here next week game. They were not pushy and treated me like I was the only one there which I was not. I would definitely refer CalWest Linda
Recent corruption and fraud For many years my husband and I have been happy with their service. We would bring in our pool water and immediately get feed back how to get it back in balance. This last year, I needed help putting the filter case top back on after purchasing 4 new filters and putting them in I could not get the top back on myself. Not only did I pay for the filters, but was charged an additionally 130.00 for the man to just put the lid on. All he did was insult me, complain it had some grit on it, then instead of cleaning the o-ring, he sprayed lubrication and still could not get the top to connect. After he left , I got a call saying " It was cracked" and giving me a quote to replace it. I have had two service men out since then. There is no crack and all it needed was a new nut and bolt ( the old one was stripped which I hear is common after 8 years of use.) I wrote a letter asking my money back, instead I just got a message from an angry service man insisting I replace my unit. I told them I would go public if I did not get adequate customer service, still no response from the owner, ( whom I had addressed the letter to). I paid 130.00 for nothing but insults and a spray of lubrication.
