Primary Location
Amenities
Payments
Credit cardsDebit cards
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Service options
Onsite servicesIn-store shoppingIn-store pickup
Purchased an ARE camper shell for my Toyota Tacoma from Truck Tops / Campway's and had it installed in February 2021. Placed the order through their Santa Rosa store and they shipped it to the San Jose facility for install close to home.
Their San Jose staff later told me they were not trained in installing this brand. Loose wiring draped through my truck's frame suggests a larger issue: quality of install was not a priority at all.
The brand new shell had a few mechanical issues (including door alignment and binding hinges), which I was optimistic Campway's would help resolve. The San Jose staff punted and the Santa Rosa staff played telephone and email tag with me and for the next four months, but ultimately did not address any of the major issues nor their shoddy wiring.
Despite acknowledging the issues, Campway's / Trucktops refused to back up its installation or the products it sells. They blamed ARE for the problems but wouldn't return the shell, leaving me in limbo with a defective product and sub-par install. They stopped responding to email a few weeks ago.
Pros: Competitive pricing.
Cons: Poorly trained installers, poor installation quality, failed to make it right.
