Canada Lighting Experts

Primary Location

Main location3321 Power Inn Rd #310 Sacramento California 95826 US(855) 234-7565

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Customer Reviews

1.6

2 Reviews

Maite Matthews3 years ago

From

I would give them -5 stars if I could. Terrible service and products. Our mirror took 2 months to get delivered and it got damaged during shipping so it never arrived. It got replaced and took another month to get it shipped but at that point we requested a refund which we received. However, we still got the mirror delivered.....broken AGAIN. completely shuttered and we were left to clean up the pieces of glass that went everywhere when we opened it. The packaging was terrible for a mirror. No doubt it got shattered. So after 3 months we are back to square one and need to find another mirror.

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Jacqueline Dew3 years ago

From

If I could leave less than a one star review, I would have. I ordered a beautiful, $300 sconce from them and it arrived in a box that was in perfect condition and was encased in Styrofoam that was also in perfect condition. The light itself, however, was cracked in 2 spots, thus obviously damaged by the manufacturer and not during shipping. Because I'm in Canada, it would have cost me as much as the sconce to send it back and get a replacement, so I emailed Customer Service with photos of the damage and asked for a discount, since I now have to keep and hang a damaged light fixture. That was 2 weeks and 2 emails ago and I haven't heard a thing. If you are looking for Customer Service, look elsewhere for your light fixtures.

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Tracey Elliott3 years ago

From

Terrible customer service. I ordered online and realized immediately that I ordered wrong finish and spoke with them immediately on chat (which is the only customer service available) where they told me they couldn't change my order but would submit a cancellation request and it would take 1 to 2 business days. Instead after 2 business days, they denied my cancellation request, and when I talked to agent ON CHAT they said a case manager would call me within 24 hours. Guess what - no call received. In the meantime they charged my credit card and said my order already shipped even though I've received no shipping information from them. They are crooked as they day is long and this will be the last they see of my business.

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