I took my son’s graduation gift car to Canadian tire for a pre-purchase inspection. They found a couple minor things but said the car was clean overall, no issue with the engine or anything like that. So based on their report, my entire family pitched in to buy my son his grad gift.
He was super excited for it, but the next day after we got it inspected and bought it, the engine overheated on the way home. We took it into a mechanic, he plugs in the computer to check the car and over a 12 engine faults show up, plus all the car’s lights go off. THE VERY NEXT DAY, the car’s engine starts to break down. We went back to speak to the manager at the service department and he doesn’t even apologize he just says “yesterday the car was fine, I don’t know what you did to it in the last 24 hours.” Not only did he give us a terrible inspection, he also so rudely implied that we had ruined the grad gift in 24 hours so that we can go back and blame him for it. My husband called the General Manager of the store and told him of the issue and he said he will investigate and get back to us. It has now been a week and a half and we still haven’t received anything.
My son was so disheartened because the car he was so excited for has been in the shop for the last 2 weeks and he has now had to pay over 2000$ in repairs from his hard-earned money, that he was saving for university.
Wouldn’t recommend at all. I don’t even know what kind of inspection they did in order to miss all these faults and issues. The rudeness of the staff though was what got me over the edge. Don’t go there for any service, completely unreliable.
I am writing to express my concerns regarding the recent expectation for tips from your staff. It is quite inappropriate for your company to solicit tips, especially when your employees exhibit a noticeable change in attitude and rudeness if a tip is not given. This behavior is unacceptable and suggests a lack of professionalism.
Your organization is not part of the traditional service industry where tipping is customary. Therefore, expecting tips for standard job performance is unreasonable. I am disheartened by this practice and the apparent decline in customer service standards.
It is essential for your staff to receive proper training in respect and professionalism. Excusing poor behavior as a generational trait is not acceptable. Accountability should be enforced to ensure a respectful and courteous customer experience.
I hope you take this feedback seriously and make the necessary improvements to your customer service approach.
