Snobby and rude.
My wife booked an appointment for me for Christmas here to add a remote starter and upgrade my radio to an Android Auto header unit and backup camera. I had called and talked to one rep who was nice, asked me about my car, and answered all my questions. He confirmed that I could bring in my own header unit on the day of the appointment to be installed as long as it was a recognized name brand.
I had one final question about compatibility, and when I called again another rep answered. The second rep was incredibly rude right off the bat. He kept cutting me off and refused to hear out, let alone answer my final compatibility question. Then he told me we only booked for a remote car starter we couldn't do the rest of the install at the same time. If it was a misunderstanding, that's fine, but that's not what the first person I talked to said, and he acted as if I was the a for thinking it was booked for all services. When I tried to schedule a second appointment, he refused and said we'd have to come in first to ensure compatibility (again contradicting the other guy, and what can easily be determined through a site like Crutchfield).
Frankly he seemed like he was trying to upsell me on additional labor. And when I pointed out that he was being rude and asked if there was anyone else I could talk to, he refused to hand me off (maybe to someone with a cooler head?) and doubled down on the tone. So when I asked the guy who put in his coffee that morning, not in a threatening tone at all and just trying to bring him back to earth (because clearly he had other issues going on), he cancelled the appointment!
So, if you like to play the customer service lottery, this place might be for you!!!
Edit to respond to owner. I never said or implied that I did not want the car starter. That is a fabricated assumption that the individual who was handling the call made, seemingly just because I tried asking a question about a header unit. My "assumption" that I could bring in a separately purchased head unit in at the time of the appointment was because I explicitly asked that question to the first rep I talked to last week, and he CONFIRMED that it was totally fine. So this shop seems a bit confused if they "do not work that way."
And it's confusion that might have been easily overcome if the 2nd rep hadn't been constantly rude throughout the call.
