Car Pros Kia Renton Service & Parts

Auto repair shop

Unclaimed

(425) 204-6614

rentonkia.com/schedule-service.htm

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Primary Location

Main location200 Southwest Grady Wy Renton Washington 98057 US(425) 204-6614

Amenities

Payments

Credit cardsDebit cardsNFC mobile payments

Offerings

Oil change

Accessibility

Wheelchair accessible entranceWheelchair accessible restroomWheelchair accessible seatingWheelchair accessible parking lot

Planning

Appointments recommended

Amenities

MechanicRestroom

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Customer Reviews

2.0

2 Reviews

ron devina month ago

From

This would be a 0 star review if it were an option

They have had my 2015 Kia Sorento for four months now. The last time I heard anything from them was at about the 2 month mark after calling once a week to figure out what was going on. The only thing they could tell me was that they didn't know what was wrong with my car. No details on what has been done or what they are planning on doing next. The rear lights( blinkers/tail lights) are not working after some "Kia Boys " tried steeling it, and they seem to be incapable of diagnosing the problem. This is a problem because my insurance won't cover a rental until the issue is diagnosed. At this point I've had to spend thousands of dollars to get a different vehicle running/ insured. When I call and leave messages they don't call back, and when I finally get to talk to someone the only information they give me is that they don't know the problem and they need more time. They try to tell me that they have been working on it, but really? 4 months with no diagnosis? I've assured them that if it won't be covered by insurance that I have the means to pay for the repair, but at this point I don't think they have even looked at my car since about 2.5 months ago. At that time someone named John called me and was accusatory like I shouldn't have taken my car to the body shop that was recommended by USAA who is my insurance. You know because the vehicle was broken into. I even got a call from a "corporate employee" named Rickey who told me to call him with any further issues. That was just after the 2 month mark as well. He told me I could reach him at the # he called me at, but when I still hadn't heard anything for 2 weeks or so I tried calling him and I got a generic Car Pros Honda voice mail. I left a message and again never heard anything back.

I am not unreasonable and understand that electrical issues are difficult to track down, but for them to have the vehicle for 4 months an the only answer I can ever get (if I can ever get them to call me back) is we don't know what is wrong is a bit on the ridiculous side.

My advice if you are looking to get your car serviced is to take it somewhere else, because you will be ignored and or given the run around as apposed to them actually fixing your car.

At one point whoever answered the phone told me I could just come pick the car up although the car was unsafe to drive.

This is the dealership. They are supposed to be the go to for any problems with their brand of vehicle. These people are clueless and have been ignoring me and my vehicle for months.

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Happy Home Cleanina month ago

From

Full discloseure, I did not like this place the first time I went in there. The second time, a little better. After the third visit, I write this: There is one staff member in the service department who makes this a 5 star review, Ms Flor. She went above and beyond and truly deserves a bonus. As a customer who felt lost in a sea of customer service representatives who do not know what customer service means, Ms Flor does. She is happy to help (even if she may not want to), she is knowledgable, and she gives you a sense that there is light at the end of the dealership tunnel. Kia is lucky to have her as an employee! Thank you Ms Flor for rembering my name and always finding my key. :)

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Stephanie Breedena month ago

From

I would never bring my car back here to be serviced. On March 15th I had my 2023 Sportage towed here because it wouldn’t start. I didn’t get my car back until April 25th. To start off my car sat there for a week with nobody working on it, I couldn’t get anyone to call me back. I had to have my fiancé go down there to find out what was happening only to find out nobody had touched my car for the entire week, it only took them 20 minutes to figure out it may be the starter so they replace that and in the mean time I was told I’d get updates every couple of days, 9 days went by before I heard from anyone. It ended up not being the starter so they had to reach out to engineers at Kia, they did this on April 5th and I hear nothing from anyone past this. So another week plus goes by and I can’t get ahold of anyone so I drive back down there on the 16th to find out that when the engineers told Kia what to do next on April 8th they still did nothing. After all of this, me going down there, talking to management, etc. they still do not touch my car until I reached back out AGAIN on April 23rd and the manager Dorian finally got involved and had them respond to the engineers and my car was fixed 2 days later. Long story short, this was drug out over a month’s time when in reality it maybe should have been 2 weeks. I spent this entire time begging for someone to call me back, sending message after message to my service consultant Flor, to get an update and she never responded, leaving voicemails that were never returned and having to physically drive down there anytime I wanted an update on my car. I never expected it to be fixed overnight but I did expect some communication and not to let my car go untouched for weeks. I was also told no when asked if they provided rentals so I also got the opportunity to spend a ton of money on a rental while also making a car payment on a car I couldn’t drive. This is by far the worst customer service experience I have ever had and I would never take my car here to be serviced again.

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This would be a 0 star review if it were an option

My advice if you are looking to get your car serviced is to take it somewhere else, because you will be ignored and or given the run around as apposed to them actually fixing your car.

At one point whoever answered the phone told me I could just come pick the car up although the car was unsafe to drive.

This is the dealership. They are supposed to be the go to for any problems with their brand of vehicle. These people are clueless and have been ignoring me and my vehicle for months.