Ordered spicy double western bacon cheese burger meal... with a chocolate shake no whip cream... and a spicy chicken sandwich.. simple order... so we thought... we got to the window.. the girl named Jessica took our payment and tried to hand us the milk shake... with whip cream... i stated we asked for no whip... she said back the person that took the order put whip.... so she took the shake back and proceeded to make the shake.. brought back the new shake and it was only 1/2 full... i asked her.. can you fill this shake up... it is expensive and she stated that she can't.. so i asked for a refund.... she talked to someone on the ear piece and told them i wanted a refund... then she shut the glass... then another women came to the window and stated that the shake machine does not allow them to fill up the shakes... so we were frustrated as it is so we proceeded to just ask for a refund... she put the transaction back on my card... then handed me a reciept.. so i had to take my husband to his infusion which was down town... he noticed that the double western that we ordered was only a single.. so i left the burger and drove all the way back to ming... walked in and waited to speak to the manager Kaymara???? She stated why did i take so long to come back and not call.. i told her i havd to take my husband to his appt with his food and drove back....i told her to ask the cook if she put 2 patties on the burger.. again they were not busy... the lady stated that she didnt know... So i asked the manager for corporate number. She stated that the number was on the receipt so i sat in my car and called the number... the manager answered the phone.. i asked if this was carls jr corporate and she hung up... So i walked back in and askes her why she did that and she stated she didnt.... and for me to have a nice day.... I advise everyone that reads this... i felt so disrespected and degraded.... i wasn't trying to get free food i just wanted to pay for what we received.... i will never go back to this establishment again.... i have emaild corporate and will make it a point to speak about the behavior and the disrespect i received bybthis employee...
