Timothy Davis6 days agoFrom
I experienced the same in customer service- I shopped around the materials in the yard, found what I needed, priced it out, then drove to Home Depot and saved hundreds.... Between their delivery costs and mark up as well as customer service I wish them well.
David T6 days agoFrom
First time to visit Carlson's yesterday 5/28. I did not realize they closed at 5 pm, but arrived just a few minutes before 5. As I walked into the office a man walked past me, closed the door behind me and stated it was 5 and he was closed. I thought, silly me, I could ask a couple of questions but the gentleman who closed the door reminded me it was 5 and he was closed. I looked at it this way. If he wasnt willing to spend a couple of minutes with a potential new customer it was a good indication his customer service would be similar. Perhaps he had a long day. But I wont be back. You know what they say about first impressions.
Theresa Broms6 days agoFrom
I had the worst possible experience at Carlson's today. I've had many. I'm a 62 year woman and I asked for assistance in lifting large rocks to purchase. The elderly gentleman in the office told me that the section was self service and I would need to get a cart and load the rocks myself. I tried to lift the rocks and went and told him I couldn't lift them. I told him I would never shop at Carlsons again. Terrible service....zero stars for them. They do not treat women well. Simi here I come!!!
