Always a wonderful experience here! Everyone that has helped me and my family throughout the car buying and servicing experience has been extremely kind and patient! Walking in, you are immediately attended to and listened to with care and respect. Both associates I worked with remembered my preferences for cars and always readily had answers to my questions! There was complete honesty and it never felt like they were trying to sell me a car or service that would not ultimately benefit me in the end! The test drive process was very smooth, as was the pre-qualification process. I especially want to thank Ashley, who oversaw the process for my car buying! She was very kind, personable, and always had a list of pros and cons ready for me (while reminding me it was still completely my choice in the end). And Will, who patiently assisted me during my car’s servicing appointment and offered options for refreshments and arrangements home during it. You guys are the best! (As are all of your coworkers :D ) In general, CarMax has really transformed my thoughts on car-buying! I always thought it was a stressful process, full of haggling and unclear terms and conditions, but my experience has definitely proven otherwise! Everyone here really values service and transparency over sealing the deal, and it is something I can appreciate after visiting so many dealerships that operate opposite. I will most definitely return for future service and car purchases!