Justin M2 months agoFrom
This is literally the worst hotel I've stayed in the Napa area (and I've been to all of the nice places). Upon check-in, I found my room infested with ants. On the snack table, the walls, the bathroom/bathtub (probably many other areas as well). ||I alerted the front-desk who said they would move me to another room while I was away for work for the day. When I returned, the front desk told me they decided not o move me to another room and that they "removed the ants". ||So when I got to the room, there were still ants (on the counter, on the walls, in the bathtub, etc.). Not as many ants, admittedly, but too many ants for a place that costs as much as Carneros costs. ||I called down again and asked to be moved to a room without ants and they said they'd check with someone and they'd reach out to me. 10-15 minutes or more pass and I never heard back. So i called again and they said they'd transfer me to someone (who didn't answer the phone). ||So at that point I booked accommodations at another resort and called to tell them I was leaving. It was only at this point that offered to move me to a new room. The damage had been done at this point and they had the entirety of the day while I was away for work to do the right thing and move me to a room without ants. ||I requested a refund as I never stayed a single night in the room and it was not inhabitable due to the ants. Their response was that they walked the room and only found a couple ants so they will not be issuing any sort of refund but they'd be willing to offer me a $100 resort credit and an upgraded room. ||Obviously at this point I had already booked another room at a resort that does not have ants crawling all around the room so the offer was not only substandard, but pretty insulting to someone who would have been a repeat, loyal customer. ||There are so many beautiful resorts in the Napa area who can manage to keep their rooms clean and have outstanding customer service. This is by far the worst and most incompetent staff I have encountered at any resort in the area. Not to mention, I have NEVER had an issue with insects in any of the other resorts. But if I had, I can guarantee they would have adjusted my room and made sure I had a good experience. ||DO NOT STAY AT CARNEROS. There are so many other options at this price point who will give you a much better experience. I will never stay at this resort again.
Operation R2 months agoFrom
One of our favorite hotels of all time! Carneros Resort & Spa can't be beat - the most magical location, friendly staff who go out of their way to make sure you have an incredible day and delicious food. The pools are amazing - both the adult pool and family pool. Our kids loved walking through the gardens, going on the special scavenger hunt planned by the hotel and seeing the chickens! It was truly amazing experience and we will be back.
Bee M2 months agoFrom
Our anniversary weekend at Carneros Resort was nothing short of perfect. We were married in a small wedding at the resort several years ago, and we so appreciated the note and the gifts that were waiting in our cottage upon check in. We had dinner at FARM, breakfast the next morning at the Hilltop, and brunch the day after at Boon Fly Cafe, and enjoyed the delicious options at each of them. The weather wasn’t great, which didn’t affect our experience at all; I only mention it because we were still offered turn-down service by a resort employee who was working in the pouring rain, yet still was gracious and friendly to us. In fact, each and every employee we encountered throughout our stay was wonderful. ||The beautifully appointed cottage, the scenic grounds, the impeccable service, and the overall charm of the resort all came together to make our stay completely lovely and memorable. We are Napa locals and love to book local getaways, so we’ve experienced many of the amazing hotels in the area, but few can deliver on so many levels as Carneros Resort can. It’s definitely my slice of heaven.
Main location4048 Sonoma Hwy Napa California 94559 US(866) 860-2328Loading...Loading...
