I write maybe 1 or 2 reviews a year for exceptional service one way or another. This was by far the worst customer experience I have had in many years. I have a diesel pickup which requires two batteries. I purchased gold batteries which are replacement batteries first three years. A month after they were installed they tested defective by my mechanic -replaced. The other day my truck wouldn't start (2 years) so I went into the store and was promptly told they haven't switched over to the same type of service as the store I bought it from and that they also didn't change batteries. I didn't have my receipt so I was lucky they would even talk to me about next steps...the store is a national store so it's as easy as making a call or looking up the sale...the battery is stamped with 12/14. So I have to buy them and go change them and then bring it back. I do all this and return them only to have the manager tell me that she called the store and they remember the replacement and recommended I have my truck checked. My mechanic did the original replacement so it was an out and out lie that someone e spoke to me. To boot she said that they wouldn't warranty them again. Now I have a manager that lies and is setting warranty policy...
I just wanted to thank Amanda and Spyder for helping me purchase windshield wipers for the first time. I also wanted to thank them both for staying 44 minutes past closing to help me install them step by step, but also assessing and solving the reason why my rear windshield wipers weren’t attaching correctly. They both cut their hands on accident in the process doing so. These individuals went above and beyond to satisfy a customer and provided excellent service, which isn’t too common now a days. They both promptly deserve a raise (in the equivalents of dollars not cents).
Thanks again Amanda and Spyder!
