For whoever wants a used car, it is better to move away. It wasted our whole day. Finally my friend got awesome service and purchased a used car from another dealer. I would like to share my terrible experience. Wish anyone could save their time to deal with them.
Here is what happened today: after negotiation, we almost had a deal with them. But we found got dirty low-ball, unexpected hidden fees (Because this is the first time we purchase a car, we compared the fees other than selling price with previous offer, and they differed). We felt uncomfortable about what they did. We expressed our feeling when manager came out. Normally, I thought the manager would apology that mistake on paper. But unfortunately, the manager only questioned if we really want to buy a car or not very rudely. And later he just walked away without saying anything, left us on the desk. What is the hell that attitude and behavior!!!! This is my most terrible experience in Carter Ballard!!
But we just got away, and got a kind and awesome salesman in another dealer. So if you were in similar situation like me, just move forward. There should be lots of awesome people around you. Don't make yourself down.
BTW, why I can't put zero star for review. One star is too much for them!!!
