We connected with Steven Mackie at Carter Subaru in Ballard three months before we actually purchased our new Crosstrek. Working with Steven was a joy from the first email exchange to the moment he handed us our keys. (He even recommended nearby restaurants for lunch after we had our new Subaru!)
When we arrived, Steven met us in the parking lot and promised to make our experience easy. It was. No pressure. Just questions that led us to the car we wanted.
Steven is one of two sales representatives who handle Internet inquiries for Carter Subaru. So if you’re inquiring online, you’ll likely get to work with him. If you do, then you’re going to have a great experience.
We love our new Crosstrek. And we loved the entire experience of working with Steven and his team.
We decided to upgrade our vehicle to a Subaru, and Steven made the entire experience a breeze. Never before have we been able to procure a vehicle (new or used) with as much kindness, professionalism, and efficiency than at Carter Subaru Ballard. Steven was always prepared and genial, and he made us feel like there was plenty of time for questions while not wasting our time.
Matt and the whole team were also very efficient and kind, and holistically we felt like we were in great hands.
We will absolutely be going back if we decide to expand our car family.
