My experience with this store. 04.13.21. I entered the store and saw an accordion, and decided to buy it. The sellers were trying to convince me that half of the accordion doesn’t work properly, and their specialist checked the accordion, and told me that there was just a buildup of dust inside and in order to “fix” this issue and clean it out it costed only ten dollars and it can be done in any instrument store. I believed them and wasted a lot of time on this. I went back into the store with the same concern and they gave me a list of musical stores in the area, but all of them are located far from where I live. I chose a day that works for me and drove to Seattle to a store. And there they told me that everything that has been told to me about my accordion was not true and that there was a different issue and that there’s only one store that could help me and this store is located in Lynnwood. Wasted another day, and went there. There, they recognized my accordion immediately. He was the person who donated it at the original store where I bought it. For a while, he tried to sell the accordion to them but they refused to buy it because half of the inside of the accordion was unfixable and non existent. They told me that I had been lied to. They took apart the accordion in order for me to take a picture of it and concluded that half of the accordion was missing and therefore could not be fixed. It returned to the original store and showed them the pictures and documents that proved that I had bought a broken accordion. As they refused to return my money, they told me to contact the general manager. I called them, and was told that they would call me back. Over a week had passed by, and no one called me back. Then I returned to the store and requested to talk to the seller who was convincing me that the accordion was in perfect condition at the start. Then and there, they refused to fulfill my request to talk to him. When I asked to talk to the manager, they refused, and when I asked for the manager’s name, they refused once again. I noticed that on the employees’ uniforms there was a name tag, I tried to take a picture of it, and they scolded me for taking pictures in the store. This store is located near my house, and every time I drive by the store, it gives me an unpleasant memory that makes me sick.
Store Address: 15226 Bel-Red Rd Redmond,WA 98052
Wouldn't buy a set of old golf clubs that had been abandoned in a storage for two years because they "aren't mine".
I understand the legality to a point, but whatever. Not worth the time or debate. I can sell them elsewhere.
New guy was helpful and I don't look like I just broke into Bill at the country club's house for a quick score, but whatever.
I'll give the trainee 5 stars at least for being a nice guy.
Use logic when you buy stuff, if it's been two years, they're mine by default and I'm trying to sell them to you.
If you come in here, just say it's yours because honesty has no place in this shop. The store manager even said "should have just said they were yours" as I left. Real professional.
