Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible restroomWheelchair accessible parking lot
Planning
Appointment requiredAppointments recommended
Amenities
Restroom
If you value your pet's well-being, I strongly advise against choosing Castro Valley Animal Hospital. The primary focus of this establishment appears to be on financial gains rather than the health and welfare of your beloved animals.
My wife brought our dog, Snowy, to this veterinary clinic on Saturday, 11/11/2023, at 9:00 am for his annual wellness check and vaccines, with Dr. Brar attending to him. During the visit, Snowy was administered three vaccines along with Diphenhydramine, an antihistamine intended to prevent potential allergic reactions to the vaccines. Unfortunately, Snowy did have an allergic reaction, marking the second occurrence of such an incident at this establishment.
Upon reaching out to Castro Valley Animal Hospital and speaking with a receptionist named Marissa, we were met with a defensive attitude. Instead of expressing genuine concern for our pet's well-being, Marissa questioned whether the reaction could be attributed to the vaccines, asserting that too much time had passed between the injections and the reaction. We highlighted that this had happened before, and upon Marissa reviewing Snowy's chart, she acknowledged its documentation.
When we requested to speak with the vet, we were informed that the vet was no longer available for the evening. Marissa suggested contacting an emergency vet or waiting until Monday to speak with their vet. When we inquired about reimbursement for the morning's visit due to the clinic's error, she insisted we would need "definitive proof" that the reaction was caused by the vaccines.
My suggestion to the Castro Valley Animal Hospital is to better train your staff to have compassion for distraught pet owners. Have the vet review charts before administering medicines, vaccines, or any other type of medical care. Take responsibility for your work and your actions.
