From day one of meeting Dylan, he and the team along with Jaylynn and Monique exudes the core value of "we do not work for the insurance company, we work for the customer." Any company can fix or repair a car... but how many organizations can take their customers on a journey in doing so.
The journey began when I met Dylan, who took the time to explain the processes of work alongside the insurance and the repair work that needed to be done in order to make me feel whole again.
Each time I called either Jaylynn or Monique would have the warmest and reassuring demeanor and letting me know the different stages of the process. This is a definite selling point to your organization.
The final point is... any company can show you an experience, but how many companies can take their customers on a journey?
Center Collision is a customer service company that just happens to repair cars. Again thank you, for an excellent journey and I will definitely recommend Center Collision to my friends and family. Oh yeah, the bonus is the Almond Roca 😆 🤣 😂
Signed One extremely satisfied customer Larry Ward
