Apparently 15 min doesn't exist anymore. I came from Santa Maria. I left early and arrived at noon due to traffic. I was told it's 12.01. That's customer service for you. I take responsibility that I was late but the 15 min window is a standard. No we are sorry or we can give you a call when we come back from lunch. No nothing no help at all. I'm extremely disappointed because I understand people taking a lunch but a bit of understanding and problem solving would be better. I worked for years with no lunch and in bad jobs so I will be the first to say and care about people taking a lunch but I don't appreciate sarcastic remarks such as it's 12.01. it's immature and has no place in a business of any kind. You will get a lot more accomplished if you try and come up with a solution instead of being rude and dismissive. I hope that some communication training and patient satisfaction training will be something that is standard. I will be changing doctor office because I need people to work with me not try and get rid of me with immature ccommunication.
Terrible Office Staff. I want to start off by saying that the Doctor is great. But unfortunately, the staff that works for her is absolutely terrible. They are one of the rudest customer service reps that I have dealt with. We spent three years and I always hated going in or calling in. They make the experience so terrible. After going through their reviews, it looks like I am not the only one who believes this. If you fall on hard times, they will for sure make you feel like even worse. Telling us we are "too much of a risk" and refuse to see our children. One time we were up at the front desk and sat there for a few minutes. They were too busy on their phones and when I finally said something to them, they looked at me and said, "Sir. we will be with you in a minute." Why is someone cell phone more important than scheduling our next appointment. We will be taking our business somewhere else. To the doctors: I highly recommend getting employees who know how to treat customers. You work too hard for these bad reviews.
