I had an absolutely awful experience at this hotel. I stayed here for 3 or 4 days. On my first day here I had a miscarriage while taking a bath in the bathroom of my loft. And continued to miscarry throughout my stay. When I booked my 4th stay, housekeeping wanted to service my room and I allowed them to, it was a little messy, messy, meaning clothes and shoes, not dirty or filled with trash. They told me I would not be able to stay again and I would not get a refund even after I explained to them I didn't keep it as tidy as I usually do because I was bed ridden suffering from a miscarriage. The front desk girl Jessica laughed at me while I was crying along with the manager I believe her name was Janet. Ingrid another front desk girl showed me no sympathy. Jessica and Ingrid and the manager also stood there and watched me while I had two seizures back to back and I watched them giggling together while watching me after I came out of my seizure episode. Right after that my husband had to go to the hospital by ambulance. I couldn't ride in the ambulance and the valet refused to give me the keys to follow the ambulance to the hospital. Even though they had no problem handing me the keys the past nights I stayed there. I walked two hours alone at 9pm looking for my husband. They did not allow me to sleep in our SUV in their parking garage even though we paid for parking, they made me sleep outside in my car parked in the street that I had to have towed there, with no way to start, lock it, or even roll the windows up. My $100 pair of Nikes also went missing from my room while my husband and I were out, a long with my husband's $250 coach belt. They were definitely stolen by the hotel employees or housekeeping. I went to the front desk one more time to ask for my car keys from valet and I started crying to the old brown skinned man about my. Miscarriage, and he told me "I don't care about your problems, stop crying in my lobby, if you come in here again my son will. Knock. You out. All of the staff that I dealt with were awful and cruel people and should not be in the hotel/hospitality business. All of this is true and I've contacted the BBB, beware of this hotel, trust me, take your business elsewhere