In my experience, almost all public EV charging stations are clunky in one way or another, and this one was no different. I was having difficulty getting the station to start charging, and upon attempting different methods or order of operations, it started charging (not sure exactly what I did so I can't speak to that). But it charged just fine, and because we weren't in IKEA very long, my total charge was a grand total of $0.61 (it's only a J1772 Level 2 charger so I knew I wouldn't get much charge in a short period of time).
Not sure what the other reviewer was referring to about a $3 parking charge because we didn't experience that.