AVOID AT ALL COSTS!!!
What I was sold and I received were very different. I was promised a partner that would help me with marketing. I received what is mostly a online self-learning tool that was too generic to be useful.
I raised a repeated concern about the lack of a timely response to my voicemails and emails, and it received a response from the very person I had a grievance with. Then it was decided for me by CharTec's administration that my only recourse was to pay the early termination fee which is nearly 3 months of membership fees. This decision was made without the "administration" contacting me. I have been informed by the accounting department that my dispute was resolved in such a manner against me because I am only in my second month as a customer. That doesn't address the merits of grievance; it is just CharTec doing what is in their best interests. What kind of dispute resolution process is that? Why not attempt to address my concerns or dissolving the dispute without penalty for me since I am only in my second month as a member, so to be this unhappy couldn't there be something to my concerns? I guess we will never know.
CharTec contacted me more to cross sell other services they offered than to train me or resolve my dispute. What a horrible way to run a business!! I encourage you to look elsewhere for a training program because if you are not happy with LinkedIn Learning, you are going to hate CharTec's imposter of a program
***Update 09/11/20 CharTec may have posted a response to this review that they would be willing to discuss the items I am unhappy about, but it was just a ploy by CharTec to appear reasonable to any other readers of the reviews. Five days after my attempt to reach out, and I have yet to get an appropriate response from CharTec. They continue to operate in bad faith.
