Nikolai Jelineka month agoFrom
In person they are useless, over the phone has been so frustrating and unhelpful. They can do nothing but refer you to the 1-800 help line. Led me to close my account with them and go somewhere else.
Tatiana Proctora month agoFrom
Friendly welcoming bankers. Working on your staff with fill attention.
Christina Arokiasamya month agoFrom
I have personally experienced rude, disrespectful and harsh customer service by Shaelyn, who is a customer service banker at this MAPLE VALLEY Branch. She also hung up on me TWICE when I kindly asked to speak to the manager on banking issues. I felt it was completely unnecessary for Shaelyn to be belligerent, argumentative, to the point of constantly cutting me off and rudely speaking over me. I am a Chase customer for over 2 decades. I can only hope the branch managers here would reprimand her for her rude and unacceptable behavior. Do we as customers stand up and reject rude bankers or do we as customers put up with abuse like the one presented by Shealyn. At other branch and at BECU they treat each customer politely, respectful and kindly. You need to changed your attitude Shealyn, because you represent CHASE BANK in The UNITED STATES OF AMERICA.
