Matthew Luedkea month agoFrom
I came to this branch to close an account. The account closure had been approved by Chase and through the amazing customer service of Yvonne. Yvonne is a customer service ninja if I ever saw one. The problem is that this branch (specifically Sonja) refused to help me close the account, refused to call Yvonne, told me to go somewhere else. Simply said that I couldn’t be helped that day because they had no more appointment slots and she had someone coming in 10 minutes. After another call to Guru Yvonne she sent me to another Customer Service Jedi Brenna at the Sullivan branch who closed the account in less than 10 minutes! Can’t say enough bad things about how I was treated by Sonja and her branch. Seek out a different branch.
Phyllis Ba month agoFrom
It's Chase... personally find them difficult to work with. Won't take a credit card payment over the phone, which makes you come into their branch to pay. I wouldn't suggest them to anyone.
Sadies Babina month agoFrom
I would never recommend anyone to chase. They lied to me by saying they would help me then refused later on. And I went into cancel my account because I was scammed recently and I can no longer have that account. Natasha helped me cancel it but made me feel stupid and helpless. She was so rude and not quite about it either everyone could hear what she was saying. I admit I wasn't smart to fall for a scam but to make me feel stupid about it and pretty much call me stupid is not okay. Unless you are helping chase they won't help you. They don't care about you but themselves I am utterly hurt by how I was treated.
