Dealing with Chehalis Collision Center was great. Until I went to pick up our 2020 Toyota Avalon that had a fender, plastic bumper, headlight, inner fender well and a few small parts replaced and painted because of a pretty minor parking lot accident. We got the call that our car was ready so I left work early to pick up my wife so we could get there before closing time. Walked up and looked at my car and was shocked at what I saw. At least 6 missing fasteners on the plastic bumper, fender, and inner fender well. A big scratch in the newly painted fender. Bumper was poorly aligned with the fenders. A large scuff in the headlight that wasnt replaced. Fender gap to door was off. But hey, the paint was nice. I was frustrated that we wasted a trip and had to leave the car for a few more days.
Got the call again that the car was ready. Went to pick it up. Fender alignment was not good. Bumper to hood alignment was off. Took the car with arrangements to have those issues fixed at a later date. By the time we were able to get it back in the bumpers were pulling away from the fenders. So they tried to fix it again. Got the call that the car was ready again. Still wasnt happy with the bumper to fender alignment but out of frustration I told them I would live with it. Within a couple weeks we were having the same issue all over again. Our insurance gave us the OK to take it elsewhere. The shop we went to called Greg, the shop manager at Chehalis Collision Center and told him we werent happy with the car. I was on vacation and I got a call from Greg that he would like another chance to fix our car right. I told him I dont usually give a person 3 chances to fix something, but he was sincere and said he would order all new parts. I agreed to give them a third chance.
Left the car again. Got a call from Gregg that everything fit great and all they needed to do was the painting. I could have it the next day. The next day I checked with Greg. Once again he said it was great and ready to go. Went to pick it up and as soon as I saw it I was ticked off. The paint wasnt even close. THe car is blue and the paint had a greenish tint. All that Greg could say was "I see it, it does look too green"
So after dealing with this outfit for several weeks and taking several hours off work to pick up our car multiple times and umpteen 50 mile round trips our car is now scheduled to be repaired by a different facility the end of Sept. It will be 7 months from the time we went to pick our car up the first time to when we get it into a shop that will repair it right.
Obviously the shop manager doesnt do any Quality control on vehicles leaving his shop.
Please do yourself a favor and go elsewhere for autobody repair. Wish I would have took photos of original repair.
