Dave S20 days agoFrom
My objective to go over to this Chevron was to fill gas in my car tank with gas, air in my tires and get a car wash. I had stopped going there almost more than a year ago since I always had to go inside to get my receipt. My experience of getting the receipts from the pump has been the same since August’12. Over all it is very poorly managed, more than poor management they seemed to have excelled in the arts and sciences of abusing the customer vaudeville. They had excelled to such an extent that they were able to lure a lost customer like me back into their gas station by having a huge sign on the corner promising a $0.10 discount on gas if the customer goes for a car wash. I pulled up and filled in my tank. Normally, the pumps flash the message if you want to go for a car wash as part of the transaction in the user interface. I noticed that did not happen. Anyhow, I had to go inside to collect my receipt. There was this guy with gold all over him who spoke to me in pidgin using English words and Arabic sentence construction. He conveyed the information that the car wash is not working in a sing-song voice modulation which was neither the Arabs or the English nor the Australians used, forgetting about standard north American English. I asked him if there is a password for the air, as by law they are supposed to provide air if you fill gas. He conveyed that he would turn it on. I went to my car and try to fill air but it would not work. During this process, I found that the pressure gauge was not graduated for modern cars. I again had to go to ask him what is going on. With no sense of apology, he started to be a drama queen and used the words remote , not work ( this time more sing song voice modulation )and he walked towards the air pump and said he will turn it on. I mentioned to him that what they are doing is customer abuse. He said he would not turn the air on, if I complain. I just left the place never to go back again. The people who run this place apparently seen to have developed high level skills to abuse their customers by different ways: 1.luring customers into the gas station by offering a discount on gas for car wash even though their car wash is not working. 2. By luring customers again into want to abuse the customers by luring them into the gas station if they need a receipt.3. Intimidating not to provide with service, which a customer is entitled to legitimately after collecting money. I could not complete filling the gas business transaction without a hitch and worst of all I could not fill air in my tires for which I had paid by buying gas. Worst of all is to advertise for services, which they could not offer to lure in customers. To sum it up something is very seriously wrong with these guys. I am skeptical if I am getting anything right at all here.
Chris Baier20 days agoFrom
The employees are very friendly and often conversate with the customers. The numbers on the gas pump, for those who are slightly visually impaired, are very large and easy to read. Also, the inside and outside of the place is generally very clean, and I have never seen any trash at all on the parking lot or on the floor of the store.
Chris Mully20 days agoFrom
Great place to get some gas, foodies and a car wash. Always treated very well there.
