Late Review: So I got one for the scrambled bowls(chicken, hash browns, eggs) and after I ate majority of the bowl, I found a piece of discolored chicken. I ate most of this watching a show so they may have been other pieces. I have since then not been back. The service and atmosphere is the same is any other chick fil a but this experience has ruined this location for me. Happened in November 2023
UPDATE Feb 20, 2024 WORST CUSTOMER SERVICE BY THEIR ADMIN DIRECTOR DANA AND MANAGER EM.
I received a call today in hopes they can finally refund me for the meal my family and I didn't eat due to the terrible quality but also the bug in my child's chicken sandwich. However, instead I was rudely mistreated by their very unprofessional, condescending, rude, terrible communication, poor service, apathetic ADMIN DIRECTOR DANA!! Chick Fil A says their focus is on quality and hospitality however, there was definitely no hospitality, and the quality of the food was worse than mediocre. She definitely did not follow the chick fil a standard of the so called "HEARD MODEL". She completely did the opposite by being condescending when speaking to me about refunding my money and making these awful experience better! She showed no empathy and huffed non stop saying she would only refund the chicken sandwich that had the bug and nothing else even though we were unsatisfied with the entire order and were rightfully not comfortable nor wanted to eat it after the quality of the food and the disgusting bug. She made no efforts in making my terrible experience better nor did she care. After getting no where with her I asked about their policy after she continued to refuse numerous times to refund me my hard earned money for food we didn't even eat. She then hung up on me not once but twice!! I called back in hopes I could have spoken to someone else that was professional and was answered by the manager EM, however she paused me mid way when i asked to speak to the manager and not her and decided to pass the phone back to this awful team member that yet again hung up on me but not before getting her spiteful response in saying she will not refund me since I cant be satisfied. She gave me no other option to this matter she didn't even try to fairly fix anything or be reasonable. She hung up on me!! How is that resolving anything?! They were at fault both times! How can she say she cant satisfy me when she didn't give me no other option. She got a power high and denied me my refund without hearing me out! I was not asking for free food I was asking for what is right which is my money back due to the poor quality and disgusting bug in our food! This is unacceptable and disreputable behavior! I am truly appalled by such treatment to a loyal customer and human being! Is this how we treat others?! Lakewood WA Chick fil a branch really needs to take a look at their team, especially the ones that deal with customers and are suppose to have good problem solving skills! I truly believed that chick fil a cared more about their customers, but with employees like these I can tell the quality of customer service they care to provide to the community. Ive received better customer service at a Mcdonalds and Walmart compared to this Medicare customer service.
Original post: Not only did they get my food incorrect the first time and I had to turn back but my daughter’s chicken deluxe had a bug! Definitely disappointed in not only the quality of the food but the attentiveness and their customer service. My daughter ended up with a stomach ache and we all threw the remainder of our food away as we did not trust the quality of the food after that disgusting find.When I went back to return the wrong order I was given, I went inside the restaurant and made eye contact with a female manager, she simply drank her drink, glanced at me one more time and then looked away without asking if I needed any help. It was obvious she saw me come in with a bag of food and seem to be aware of the matter since another employee rudely said to the employee who handed me the food to notify management about the switch in which he then indicated he did already. So after I approached that employee to let him know about the mistake they made, he then handed me my half warm half cold food and was sent on my way without an acknowledgment of their mistake and or apology. Truly disgusted not only with the food but also with their uncaring actions, behavior and poor customer service.
