Ok so I've had food from this new location 3 times so far. Visit 1 was in person and taken home to eat. Everything about that visit was great. Visit 2 was delivery by a 3rd party app...pro-tip...I personally won't use chipotles own delivery service because if anything goes wrong (and it has) with your order there is zero customer service to help. Stores will say call corporate because they have no control over the app and guess what...there is no customer service at corporate. Ok so back to order 2...3rd party service. The order was made correctly however the steak was so heavily salted it was like a salt lick...or what I'd imagine pure salt to taste like since I haven't licked a horses salt wheel before. This was on the level of a lid coming off the shaker and dumping on the grill. Way beyond a personal preference issue. It wasn't edible and it went into the trash and I ate cheese and crackers for dinner because I was so over it. The 3rd party app gave me some partial credit to fix it...glad I used a 3rd party service. Ok now to fridays order #3. This order also came from a 3rd party app. The steak was seasoned as one would expect and I was so relieved. Then as I'm eating I'm having to spit out pieces. Fat, fat, gristle. When I eat chipotle I expect the napkins to be for wiping the globs of sourcream and guacamole off my face as I'm chowing down...not for spitting out pieces of the meat. 2/3 of the meat (steak) was in a huge pile of napkins when I was done. Now this bowl was a carnitas with extra steak added...so I still had the pork and therefore had something to eat...planned ahead after the previous salt problem and made sure I had 2 proteins. However...now I'm getting to the bottom of my bowl and there is something weird in my food. A BIG BAY LEAF! I'm assuming this was part of the seasoning for the carnitas however YOU MUST FISH THEM OUT AFTER COOKING...THEY ARE NOT EDIBLE! Photos attached. Don't worry I spared you pics of the pile of half chewed fat and grisle steak and just did pics of the giant bay leaf...you will just have to take my word on the steak part.
So 1 for 3 is not good. If you were a football team I'd bet against you. Chipotle is one of my favorites if not favorite fast food so I'm incredibly disappointed.
To management... QUALITY CONTROL is a huge part of training your cooks! Fat and grisle should be trimmed off after cooking not fed to your paying customers. Half the meat being fat and grisle means half that customers money was being wasted in the name of more profit? I imagine a restaurant makes more money when they serve scrap meat as filler? If that's not what you intended then fix it! I'm aware that most chipotle stores are corporate owned so this is on you. Pay more attention... Do better Be better
You aren't cheap chipotle and it's a lot of money to waste if customers can't eat the food they paid for. And for you...it's a customer that may not ever return.
I'm not sure that going in person would have made any difference since the order is made by the store and put in bags that are taped shut with stickers so none of this was on the delivery service who only act as drivers. But maybe if I'd seen for myself the fat hunks in the bin in person I might have known to choose something else. But I expect consistent product when I pay...and moreover I should be able to expect that no matter how I order my food, in person or for delivery, that care will be taken with my food and it's preparation. It is not unreasonable to expect quality for my money.
So chipotle...MAKE ME WANT TO COME BACK!
Update...sending form replies that take us to surveys isn't making me want to come back🤔 just saying🫤
The food was cold and the chips were STALE. I recommend nothing to eat from THIS particular store. This is the 3rd time I've had this same experience at THIS store.They either need new employees and managers or everyone needs extra training to stay open. Pay attention to your (store mechanics) Sincerely, A Foodie
