I’ve never had any bad customer service experiences here until today! The chick working was so rude. We have had the summer fun pass for a month. We have used it at the Tacoma location three times and the Silverdale location more times than I can count. Every time I take my kids, we typically put 100 points on two cards and 50 on one card. Sometimes we do 75, 75, and 100. We did that at the Tacoma location. Before I could request this, the chick with the red hair streaks out her hands up and told me she absolutely could not do that, that her system doesn’t work that way. I asked if it was a new change. She said no. I said oh ok it’s just weird because we always are ASKED how we want to split our points and she again interrupted me and demanded I tell her who did that for me. Oh idk? Everyone? Not even exaggerating, her voice was shaking she was so irritated with me. Anyways, after that she as rude to my daughter when she picked out prizes. My daughter was at the counter first and had to wait for ten minutes “while the system loaded” and the girl proceeded to help another girl before her. My daughter picked out a prize and was given a color she didn’t like and wasn’t asked if she wanted to pick one out (there was no one waiting in line so no rush). Idk, I had a super bad taste in my mouth after being treated so poorly. We have been here hundreds of times and this was by far the worst experience. Oh and there were about 8 games out of order. The ball claw machine was empty for nearly the entire time we were there. Btw, your website says you can split the points however you want so 🤷🏼♀️ train the staff
