Primary Location
Worst customer service! All they care is about selling and not the fitting or dress pick up. Make sure you read their contract. For better service go somewhere else! I highly recommend not buying from them. The store wouldn’t answer the calls to schedule an appointment after I received a call that my daughter’s dress was ready for her fitting, we decided to go in without an appointment, they had us waiting over 3 hours telling us they had to bring the dress from the warehouse when the warehouse is upstairs!! After we made a scene they finally bring the dress down and my daughter gets fitted.
If I could give this useless business the honor of receiving zeros stars I would, because they sure deserve it. We drove 8 hours to be told we didn't have an appointment, though we did, then they switched the story stating that the dress wont be available till 3:00 in the afternoon. When we return at the time the employee had given us the first employee that had original helped us and told us we had no appointment proceeded to tell my family “Oh hello do you have an appointment”? Keep in mind we have just spoken to this EXACT lady. She proceeds to say shes never seen us and never helped us before. After a dispute another lady walks over and doesn't address the matter at hand simply tells us to return at 4 and that they will have it, they will have it. After the whole situation we asked for the store owners Name and contact information. They proceeded to tell us they wont answer on weekends. Within this encounter we had two male employees proceed to also walk up to us and tell us the same info in a very rude and disrespectful manner one of which refused to also give any info out on the store manager/owner. After the encounter I called the number which they said to call, after a few rings in, the STORE PHONE rings and one of the employees quickly attempts to hide the fact that they had just picked up and answered me.
A few minutes pass and we come to find out the the store owner/manager is the lady who played stupid and pretended to have never seen us before and had stated the owner is not available and is a male. Not only did we receive this news thanks to a genuine business next door, they also stated that the employees of this establishment have fought with customers [physically] and there have been MULTIPLE incidents where the police have to arrive and shut things down due to the same issues we encountered having been others experiences as well.
All and all Id say this is by far the worst business to be standing let alone be called a business. Ive seen lemonade stands run more efficient by children than the “adults” in this “store”. Nothing but clowns missing the makeup and nose.
