Right now with my husband's health the way it is, I will have to leave this at a two star until we actually hear from someone. We went to see City of Hope, as Kaiser Permanente members, hoping they could help us get a referral so they could tend my husband's CLL, (for those who don't know, it is Chronic Lymphocytic Leukemia). The receptionist handed us a small paper with an 800 type number to call to request an appointment after we received the referral from Kaiser. Welcome to the 7th circle of hell......... We got put on hold forever by an electronic voice, never a live voice, EVER. It felt like a brush-off. Reading the reviews here compelled me to write this. City of Hope has always sounded very encouraging to me; now that we need them, I hope they will treat my husband as good as I have read in the 5 star reviews. I truly hope.