AVOID THIS LOCATION We moved from Culver City to West LA and starting coming here after positive experience at the location out on Higuera St. Our appointments are constantly cancelled but we kept giving them a chance. This location on Pontius Ave are unable to keep staff. We had our appointment cancelled for grooming because an employee quit on the spot, we had another appointment which Citydog cancelled because they got booked for a dog party then on our makeup appointment we got a call AFTER dropping off our dogs that they don't have staff. Mind you I received 4 text message and 2 emails in a 24 hour window confirming the appointment.
What a great treat for any dog. Everything is just absolutely great! There is no better place for our pets. My dog absolutely loves this place. They are very caring and compassionate. As for the premises, it is always immaculately clean, spacious and well planned. The crew is very professional, courteous, friendly and eager to help. The service it honestly unbelievable.