Larry Wilsona month agoFrom
We recently used Clawson A&E to replace our entire HVAC system from top to bottom. Can't say enough about how pleased we are with the entire process from the bid to the install.
Rick was great to work with during the bid process and took the extra time to help us decide what we needed for our space and explain what our options were.
Ruben Nick and Zack did our install on time and on schedule with very little down time on our system. From the new pad for the ac to the new sheet metal work all done on site and it all looks and functions perfectly.
We had more than one contractor working in the space and they were able to coordinate without any problems.
We have used Clawson for over 10 years to maintain our old system and they have never disappointed us.
Thanks for a great experience.
This was a large project and a significant investment in our home and we couldn't be happier with the finished product.
Betty Johnsona month agoFrom
The customer service of this company is phenomenal! Good phone response and personality. I needed an emergency AC repair and called on Friday, but they were so busy that I could only get an appointment for the following Wednesday. However, they had a cancellation and were able to move my appointment up to Monday! The technician (Brent) was very efficient. He quickly diagnosed the issue and found a rusted out pump. He replaced it and checked the entire system to make sure everything was working perfectly. He was very nice and cordial and was super quick. I will definitely use Clawson again for any of my heating or cooling issues.
Robert Hainseya month agoFrom
I worked with Clawson for several years prior to their acquisition by A&E. They were great to work with. Unfortunately, it appears that A&E's acquisition changed things. I had a maintenance contract with Clawson and am having issues with the furnace so I called them and was routed to A&E's switchboard and call center. I explained that I had a contract and the current issue and then explained things again since the person at the call center wasn't well-versed in furnaces/AC units. I was then told my info would be passed to the dispatcher. A day later, no calls, no emails, nothing. So, I'm assuming the service contract money is lost money and am moving on. I called another local family-owned business and the tech will be here in a couple of hours. I'll also move my maintenance contract over to this group. It's really unfortunate since I agree with all the 5-star reviews for Clawson when they were independent but this acquisition seems to have some growing pains.
