Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Planning
Appointment required
Service options
Onsite servicesOnline estimates
The sales man was excellent. The issue I had was with the workers. The people packing and loading. One worker was leaving her candy wrappers everywhere. This worker also packed and loaded for storage a medical device and medication. Several items were not loaded on the truck. We were told they would have someone (a professional) to break down an exercise equipment (heavy). This was not the case. The workers carried it onto the truck. This item should have been broken down as it is an awkward shape and will take up unnecessary space when stored. One worker was sitting on the beds while doing inventory. To some that is not a big deal but beds are not to be sat on. That is what a chair is for. The move coordinator was okay. When I addressed issues she was responsive and tried to rectify but at the end of the day, the items that were packed and stored were not retrievable. I had to spend money to replace those important items (medical). I also had to find another small storage to put items that were left behind. From my experience, the sales person and the estimate is the most satisfying, seamless process. The actual workers appear to be outsourced, so the level of professionalism lacks. I guess this is to be expected.
