We’ve made 3 purchases with William. On this last visit we originally went in for bar stools. William measured the counter height of the island, provided us the best option, and helped us pick out custom colors. He informed us it'll probably take 6 weeks and even called the companies rep to verify. As he was getting the pricing for us, my husband and I walked around and found an outdoor couch set we liked. We ended up not going with the bar stools and buying the couch set instead. William gave us a killer deal as always and was able to add it to the delivery already scheduled for the upcoming Monday. This was our 3rd purchase and, just as the 1st time, he was friendly, patient, listened to our needs, and didn't get frustrated when we changed our minds. For all purchases he has gone above and beyond in customer service.
Everything has been delivered and it went so smoothly. The guys who delivered the spa were extremely knowledgeable, they placed it exactly where we wanted and hooked up the cover quickly. One of the guys also explained how the spa worked and how to add the chemicals. They also helped us move the outdoor furniture to the right location.
The outdoor kitchen installers were just as friendly. They placed the outdoor kitchen exactly where we wanted. They had all the tools necessary to get the job done. They worked quickly and cleaned up the area when done.
They were all true professionals.
On delivery day there was a minor hiccup as we were filling the spa. William was on the phone with me right away and provided a quick fix. I called William today with another minor issue, a service tech called me within hours, and will be out Friday. I have no doubt, the issue will be resolved quickly.
My husband and I are loving our new backyard, it has become our oasis. We can't thank William and everyone at Coastal Spas for really putting the customer first.
William worked with us and gave exceptional service. He took the time to show us multiple options and carefully listened to what our needs were. He limited the product selection to what addressed what we needed and answer all questions that we had. When he did not know the answer, he looked for it by calling someone else at the store or even phone calls.
My wife visited the store in early February and on 2/9/24 we walked out with a deal on an exercise spa tub with a scheduled delivery and a few perks that William was able to work out. We had a successful spa delivery on 3/9/24 and personal training session by William to start up the unit the next day.
If you are in search for a spa, don't hesitate to work with William. Even after we go back to purchase supplies, William is as friendly as always and takes care of us.
