donna houck23 days agoFrom
Came in last night (7/24/22). Hot Sunday evening so TONS of customers, staff was overwhelmed but doing a great job! Kind of a bummer they were out of a ton of flavors including the one I came in for. They were out of oreo, graham crackers, and banana. So we had to adjust our 6 orders quite a bit but of course I understand it wasn't the fault of the staff so no biggie. I really appreciate the hard work and positive attitudes most of the staff gave. The reason I'm only giving 4 stars is the confrontational attitude of one particular employee. He was a tall gentleman, the only one wearing a mask and his name tag said Mat. I watched him give the group in front of me quite a bit of attitude when they asked how to redeem their points from the cold stone app (the customers were super understanding by the way and just said no biggie and skipped it)... Then while I was waiting to have my orders finished I took a picture (included in this review) of the half empty ice cream display to show my BF. Then kept my phone I'm my hand and just kind of leaned against the counter. He IMMEDIATELY got confrontational and repeatedly asked me not to record him. I flipped my phone around to show him I was NOT recording anything, told him so.and told him he needed to change his attitude. He just said sorry and continued on doing whatever he was doing... I was REALLY put off by this. Had we not received 2 of our ice creams already I would have walked out. Another 10-15 min passed before it was our turn to check out. And I'm having to wait because this same employee is now arguing with a customer (not sure what about)... This customer was not as polite as the last. I think this employee could use some training. He is just waiting to confront a customer and put them in their place. He's seriously lacking customer service skills.
Deanna Dehlsen23 days agoFrom
If you arent going to follow your posted hours, at least post something on your door stating as much. Went by today at a little after twelve noon only to find the place closed. The website says they are open at 11 on Sundays. It is super hot out, would think the business would be making lots more money during this hot spell, so would be nice if it was actually open during their posted hours!
Andrelyn Izquierdo23 days agoFrom
I tried an icecream shake here and it tasted so good. The atmosphere was friendly and I was greeted immediately when I walked in. It costs 6.99 for a Like It size and $7.99 for a Love It size.
