I don’t think I’ve ever had a worker at an ice cream shop tell me to “deal with it.” My friend ordered cake batter and asked for golden Oreos in place of original ones. The girl completely ignored that request and so we let that slide as it wasn’t really a big deal, BUT when my friend received her ice cream, it had cotton candy bits all along the top of it (nothing in her order said anything close to cotton candy). If you know anything about cotton candy, it completely alters the taste of something as it is quite a distinct flavor.
When we asked for a remake because it was not what she ordered, the girl just looked at us and said because the cotton candy bits were so small, she wasn’t going to remake it. I asked about allergies and it didn’t even phase her. She just stared at us as if there wasn’t anything wrong and had a major attitude over the whole thing.
Beyond even the blatant lack of customer service is clearly a sign that they are not cleaning their board before they are making the ice cream combos for people.
0/10 would never visit this establishment again.
Is the 5th time I came for ice cream cause i really love it but the CUSTOMER SERVICE IS THE WORST thing I've ever received in my life and this is every time!!! Maybe the Owners take advantage about how good the ice cream is to contract cheap service from ladies that hate their job!!!! My main job at work is Customer Service and not even a SMILE or nice voice came from these girls!!!!! You stay in business because of the clients!!! Take care of them!!!! Seriously that sucks! 👎🏽👎🏽👎🏽
