Cold Stone Creamery

Primary Location

Main location24000 Alicia Pkwy Ste 21 Mission Viejo California 92691 US(949) 768-3715

Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.

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Customer Reviews

2.9

3 Reviews

Heather Westropp8 days ago

From

I love cold stone but this location is one I will not go to anymore because the smell is horrible. It smells overpoweringly like a dirty bathroom covered up with a very strong cleaner scent. It is almost hard to breathe, and the ice cream seems to absorb some of whatever is giving off that smell, because it doesn’t taste quite right. How anyone can stand to work in those conditions, I have no idea!

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Bahaa month ago

From

Update on December 22, 2023: I reached out to Cold Stone to express my complaint. They connected me with the branch manager who arranged a refund in the form of a gift card. Unfortunately, they couldn't refund it back to my credit card. Although all issues were resolved, I'm still saddened by not being able to present that special cake on the day.

Review on September 20, 2023: Ordered a custom large cake from Cold Stone Mission Viejo 5 days in advance for a very special occasion. Was told the cake was forgotten when I went to pick it up on the day (September 19th). The first part of the cake was ready but they couldn't complete it on time. Was told I had to speak to the manager for any refunds or concerns, but couldn't reach him/her. The staff offered a ready-made cake for free, but refused to write on it. Asked for the manager's phone number but was denied because I took the free cake. Extremely disappointed. Would give 1 star.

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Michal Hol3 months ago

From

The worker who took my payment tonight kept $2 for himself on purpose. I noticed, but since I was planning to give a $1 tip, I decided not to make a fuss about it.

As I was driving home I realized he did it intentionally. The cashier took my payment, handed back the cash folded and put it on the counter with coins change on top, expecting me to not check it and just put it back in my wallet.

I am disappointed that he stole from a customer and I will not return

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