Car repair and maintenance service
UnclaimedCollision Masters
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Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Payments
Debit cards
If you’re thinking of taking your car to Collision Masters, read this first and avoid any disappointment.
When we had a small fender bender, our dealership recommended I take our car to Collision Masters. We didn't have rental coverage with our insurance but we figured a two weeks rental would be plenty of time before our car would be ready. We dropped our car off and they said they will give an estimate once the have the car on the lift. I called after a week, and there was no update. I called 5 days later, and still no update. By then we were reaching the end of our rental, which we were paying out of pocket and began to realize this was not going to happen for us. We drove down down and to our amazement and relief they had not touched the car in two weeks. We got our car back and found another shop to take our car for repair.
My impression is that Collision Masters is not set up for individual, walk-in repair jobs. They mainly service dealerships and other car companies with no time restraints and priority for repair goes to them. Unless you can get an in-writing guarantee of delivery date, I would not recommend using Collision Masters. They guy we spoke with was nice enough and understanding but their business model is not set up to serve individuals. At the end of the day we lost two weeks and paid $500 for a rental car we didn't need. I'm sure they do a good work, but I can't attest to it. Save yourself the hassle, find another shop and make sure you get a completion date in writing.
Was suggested here by Hyundai of Kirkland, to fix my Elantra's busted ignition after a breakin. Had a call with their receptionist (Vedina?). She gave me this rundown "This is how things are going to be":
So already red flag policy, give the customer nothing that could use to make an informed decision. And when you look at all the recent low reviews, they are all centered around this flawed policy. They take months to even run an estimate, then effectively hold your car hostage as you have to decide between paying what their newly generated estimate says for repairs, vs paying thousands a month in storage fees just to get your car back in the same condition. By that point, what motivation do they have to give you a realistic cost estimate?
My insurance obviously refused to even tow there with all the missing info. I reached out again to Collision Masters to say I needed more info, and the receptionist had a meltdown. Genuinely shouting into the phone that I need to 'be a man' with my insurance and force them to agree (to undetermined storage fees and no start date). I was done and said I will figure it out with my insurance. Her parting words were "You can go try other repair shops, they are ALL 3-months wait minimum. We're the only option." I had such a short interaction with this company but it was so memorably bad I had to leave a review. No idea what they're doing.
Next day I took my car to Michael's Auto in Redmond instead. This place was no charge for storage, gave me an estimate in 2 days, worked with my insurance to adjust to their new estimate, immediately ordered all parts directly from Hyundai, and had the car fixed in less than 2 weeks.
