I responded to hot tub ad on Facebook, and got a message from Jon at Columbia River Hot Tubs. Unlike all of the other replies that I received, Jon was patient and not pushy at all. We chatted on messenger for a few days and I made an appointment to see what he had available at the store. Throughout the whole process, I never felt pressured to buy anything, and was really sold on his commitment to service the products that they sell. I found a Hot Tub that I liked that was within my budget, and made my purchase. The delivery date arrived, and Madison and Jon let me know that they were on their way. They arrived and began to remove my old tub and set up my new one. I would highly recommend Columbia River Hot Tubs. Jon and his crew are very professional and knowledgeable.