Comfort Inn Kennewick Richland

Relaxed rooms with free WiFi & hot breakfast in a low-rise hotel offering an indoor pool & hot tub.

Positive: Location Negative: Needs the option of vending machines. Was told they sold snack at the front desk by a worker but when I went to the front desk they said they didnÂ¿t even though they clearly had open boxes of sodas and chips in plain view behind the counter. Negative: ""

The place smelt like bleach when we walked in, and the place was really loud, we just needed a place to stay to go to a funeral. We were cept up till really late got barely any sleep. Decided we weren't going to stay another night let them know. I tried to get any kind of good faith compensation they would not refund any of my money. I even called back and the manager wouldn't let me talk and was very rude. This is my very first ever bad review.

To the owner. Your GM Kiara has lost you 10's of thousands of dollars. She's disrespectful and has no customer service skills. I'm a one of 6 distributor in the PNW. I drive a semi and work with project managers, sales personnel, and techs that all have stayed at this hotel. I was parked legally and have park in the same spot several times. She didn't want the inconvenience of people being upset and calling her cause they had to slow down to see. For 1 I'm legally parked it's not my responsibility to make it convenient for somebody else. 2 people don't need to be driving that fast where kids could be at a hotel. 3 I'm on a federally regulated clock and can't move after so many hours. She then in her sassy way said I'm not joking. I told her I wasn't either. The she threatened to kick me out. Now in the past 4 years the company I work for has put $40-50,000 in this hotel. The night of May 5th was the last dollar your hotel will see. I should have known when I walked thru the door and greeted her only to have her turn away grab a drink. Then the first thing I her from her is ID. No hello no please. I've already contacted your neighbor Fairfield Inn. The morning staff was very nice. As for the rooms for the price it's hard to beat, but Fairfield Inn isn't far off on price. Will see next week how their rooms are. Thanks for the previous 4yrs but as long as Kiara is employed at your hotel we won't be back.