Comfort Inn Kirkland

Hotel

Unclaimed

(425) 380-8495

choicehotels.com/washington/kirkland/comfort-inn-hotels/wa160

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Primary Location

Main location12204 NE 124th St Kirkland Washington 98034 US(425) 380-8495

Basic rooms & suites in a roadside hotel with a gym, outdoor pool, free breakfast & WiFi.

Amenities

Crowd

LGBTQ+ friendly

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Customer Reviews

2.3

2 Reviews

Gina Supola19 days ago

From

Low quality & horrible customer service. Our family stayed here a week ago 6/27-6/30 with our son’s team. The rooms are not cleaned well and I made the mistake of not checking the sheets before I got in. Then, I realized my sheets had a large stain and I do not understand how any hotel would put these on a bed. I let the front desk know first thing in the morning (a female wearing a mask). No apologies or customer service efforts, just flat affect & said she wrote a note and housekeeping would change them. I also asked for some toiletries. When we got back at 11pm from a Mariners game, the sheets were never changed and no toiletries brought. Went to the front desk and there was a male employee who just typed on a computer as I told him and said all he could do was switch rooms. It was late and our kids were in the room and we asked if we could just have fresh sheets and put them on ourselves and he said he didn’t know if they had any clean sheets to give us and that was the extent of his efforts. I asked when the manager would be in and he said in the morning. The next morning I went back to the front desk to speak with the manager. I spoke with the original female employee I dealt with (who was wearing a mask). She said the manager April was not there and I asked for her contact information and she wouldn’t give it to me but said I can give my name and phone number and April would call me, but the manager never called me. I told her that housekeeping never changed the sheets and now I’ve slept on dirty sheets two nights in a row and it’s not okay. Again, no apologies and couldn’t care less, just said she’d let housekeeping know to change them.

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Jeffry Frison, BA, CFP19 days ago

From

Stayed in Sept. Upon walking in to check in we waited nearly 30 mins to be greeted by reception as police were swarming the building looking for someone. The only person working was busy with th epolicy looking at video footage. When we got checked in, the room was decent (dated and needs upgrade but otherwise was clean). Strangely this Inn's first floor is mostly below ground. Pool was small but fine, same with hot tub - both outdoors. Fitness room was a few machines in a converted hotel room. Breakfast is typical for a place like this. Upon check out we had an issue caused by the manager, April Wang. Asked to speak with her and she wasn't in until later (she caused the issue the day before unbeknownst to us). Asked how to contact her and was told by the employee that she likely won't get back to me or care - clearly they have been through issues before and April's attitude/repsonse is well known by staff. After calling and emailing April, to no one's surprise as the staff warned me, zero repsonse to our issues/inquiries. Would NOT recommend overall - as if you have ANY issue, it's unlikely anyone will care.

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MJARVIS19 days ago

From

We stayed on Oct 5-6 and upon arrival, front desk clerk was wonderful! She was informative and friendly. Really had us excited for stay. But things went down hill over the next 18 hrs. The room was ok. Good size. But I immediately noticed the beds were not Queen size as I had chosen. They were double. I was a tad nervous about the condition of the beds. Clerk said they had been replaced back in March of this year but they were sagging in the center and I was concerned how old they really were. But sheets and blankets were clean and bed was really comfy. Carpets were damp, so we kept our shoes on until bed. Later we needed a knife for our food and returned to front desk. There was a new desk attendant, male, who wasn't really helpful. Or too friendly. Lazy is the appropriate word. He actually looked annoyed we were bothering him at 8 at night. We never got a knife. Next morning, we went to down to check out what the original desk attendant said was their "award winning breakfast". It was basic. Subpar. Eggs, sausage, waffles, cereal and some muffins and bread. I did notice on the ceiling above the waffle station, globs of dusty cobwebs hanging and literally blowing slightly from the central air vent, ready to fall. I didn't eat any waffles. But low and behold, a whole container of KNIVES. I asked new desk clerk if plastic utensils were accessabIe other hours of the day. She said yes. If we needed anything like plates or silverware, the desk clerk just needed to unlock the kitchen and get one. I was ready to go by this point. As we got to our car, the worst was awaiting us. Our car, plus five others, were broken into!!! My passenger window was shattered. Nothing was taken as we didn't have anything but bottled waters and sunglasses in the car. Apparently the police were already called and a business card with a case number was in our driver side window. Manager did nothing! She just said sorry and went on her way. I will never stay in this neighborhood again or this hotel. Manager could have offered an extended stay while we figured out how to fix our window as we had a long drive home. But no ...we sat in the lobby until we could figure out what to do ON A SUNDAY. So we booked a Marriott in Bellevue, who were VERY accommodating. When we told our story, they offered us a free drink at their bar, and $20 in snacks from their mini store. ❤️

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