This company is truly a pain to deal with. I first had them install a unit in 2022, They came out very quickly and installed the unit promptly. The unit worked great until the first winter. I called the company to come out and repair the furnace. It took nearly 2 months and several technicians before someone knew how to fix the issue.

Then this summer, the unit stopped blowing cold air. They sent a tech out who spent 4 hours diagnosing the issue and he kept on going back and forth to his car. I had to call the owner to get anything done. Now, this winter the heater broke again and after 6 weeks no one has come out to address the issue. I unfortunately am going to have to pay another company to come out and pay out of pocket to repair whatever this company did wrong.

I really tried giving this company the benefit of the doubt but they are truly abysmal at follow up. I understand if the unit is defective then it is not their fault, but it is the avoidance and unwillingness to try and help resolve the issue that is truly upsetting.