A few days ago, I went for tire rotation. The next day, I noticed a hubcap and valve cap was missing, so I approached their manager Aaron, later he showed me the footage confirming the they did install the hubcap, but did it show they snap it back properly? I don’t think so, cause I noticed the valve caps were installes very loosely, too.

I am upset because the tire center manager Aaron refused to admit it was an employee's mistake, instead attributing the issue to the hubcap being cheap and made of plastic, claiming they are prone to getting loose or missing, yeah, for 1.5 year it was firmly attached to the wheels, and it just went missing the next day after the rotation? Such behavior from an employee at a company like Costco, known for its customer service quality, is simply disgraceful.

Update: A warehouse manager was super nice, he helped me solve this issue.