This evening I found that I had a flat tire on my car so I removed the flat, attached the spare and drove to the nearest service location near Gig Harbor WA. The only location that was within short driving distance and still open at the late hour was costco tire repair.
This was great news, I had been a members years before and even purchased a set of tires with Costco in 2016 I remembered it being an efficient experience.
I arrived and spoke with the service tech first who told me it would be 12 dollars and told me to go get signed up for service inside. The man inside informed me that since I no longer had an active membership, they could not repair the tire. I told him that every other tire repair shop was closed in a 20 mile radius. I was informed it was company policy that no repairs be done unless the customer had a membership. I asked if I could get a temporary membership and was told I could not.
The service writer then directed me to the front desk where I was again told I would need a membership for a simple 12 dollar tire repair. I asked if they could sign me up for a membership. They could not, the service for memberships was down.
So since the service to restore my membership was down I was told I could not repair my flat tire. They apologized, loaded up my tire and sent me down the road with a spare.
In an attempt to get to the next tire repair shop I had an issue with my spare on the highway and had to call a tow truck. Thankfully no one was injured.
This happened because of a company policy that prevented me from getting a quick and easy repair.
I hope someone at the company can use this story as ammunition to change this terrible policy.
Very good tire store. They have all kinds of tires for all kinds of cars. Friendly service and Speedy installation of tires. The prices are good, and the warranty services are also good. This is the classic Costco style of quality and service. I would definitely come back here for tires the next time.
The only downside is that there are a lot of customers. Sometimes you have to wait for your turn. But if you don't mind waiting, such as doing some shopping while you're waiting, it's a worthwhile trip.
