AB CD11 hours agoFrom
I have used Costco travel annually for quite a few years now and they were always great picks for vacation. This year however, 2024, the hotel in Hilo (SCP Hilo Hotel) was terrible along with the car rental company (Budget in Kailua Kona, and Budget in Kauai). Costco Travel needs to keep up on their homework for which companies are of value to their customers because I trusted them to be legit since they are listed under Costco. This year's expensive 2-island vacation was a bust.
Gabriel C.11 hours agoFrom
This is a work location not intended for the public. If you are interested in travrl information or services it is best to call Costco Travel Directly, as there is no face to face service or travel booking here. When speaking to them by phone they are very professional and fast and can book any kind of trip you are looking for, as they are all local licensed travel agents.
Rick11 hours agoFrom
I love using Costco travel. Never had issues except for there cash card offer. I rented a SUV in Oct. that offered a $25.00 cash card. I never received it so in Feb. I contacted them. I was told they have no record of me returning the vehicle. I contacted Budget in Ogden Utah & they confirmed I rented from 10/17-10/24. I contacted CT again but have had no response. It's like they do not believe I rented the vehicle.
————-Update————
Costco travel contacted me & was more than happy to fix the problem. Thank you so much for the friendly staff for personally
calling me. Today I received the $25.00 shopping card.
Update again---------
I rented a SUV again in June that offered a $30.00 cash card. It's been over 2 1/2 months & nothing. I filled out the inquiry but no response. Really frustrating.