Had oil change service today. The approx 1 hr service took 2 hrs. They claimed they were having staffing issues, that's okay but I still never had an oil change take 2 hrs. I'm glad that I hadn't any other appointments scheduled while I was in town so there was no stress. Now here's where the 2 star rating comes in: as I was driving away I glanced up to see my new oil change sticker, which informed me my next oil change was due in 3 months or 3,000 miles. There is not a modern car on the road that needs its oil changed at 3,000 miles! I'd be surprised if there were more than a few that needed it at 5,000. Some cars intervals are at 10,000 miles! I have a 3/4 ton truck with a diesel engine and the owners manual calls for an oil change interval of 7,500 miles. Do the math, that's 2 and a half times more miles than what they're trying to get me back in for. At $116 per oil change with no add-ons. Now, my owner manual does call for a 5,000 mile oil change interval if I'm using my truck for severe duty, and that's the interval I've always adhered to but that's still significantly farther than this dealer's recommendations. I didn't notice the sticker until I was already on the highway headed home (65 miles away) or I'd have confronted them on the matter as I have other dealers in the past, because as far as I'm concerned this could be considered a form of theft by coercion. So if you're one of those trusting souls who always takes their vehicle to the dealership for service because they use OEM parts and perform maintenance in accordance with the manufacturers recommendations, you pay a bit more but that's fine, especially if it gives you peace of mind. But be prepared that they'll try to upcharge you at every opportunity, and if you're like me you'll never go back to that dealer.
