Since moving to West Seattle, I've been into the shop twice - and shopped for other quotes based on their diagnostics twice. And twice, Courtesy Tire has not only been the best option, but have gone above and beyond.
Most recent experience, I had a badly deteriorated tie rod. Not only did they get it done same day for way less than I expected for a steering/suspension problem to do, but recognizing the uneven wear that the jostling had done to my tires, they did a full rotation, balancing and alignment as part of the service - without me asking, and without charging.
Did this cost them a ton of extra labor time? Probably not. Did it make a huge difference in my day and drive going forward? Yes. And that's how they have earned my business for as long as I am down the street.
A+ mechanic service, knowledgeable, communicative, and truly caring not just for the car but for the customer.
My car had a flat tire so I was towed to this shop on 12/07/2020. The people at the shop were friendly enough and they said I should buy new front tires which I agreed. They said it will take a couple of hours but when I got there two hours later my car was still at the same spot. They said it will be another 20/30 mins and I was okay with it. I waited nearby so I waited and I took my car and drive off due to the fact that I was an hour from home. On my way home I realised my tire PSI was not balanced attached there is a photo. I called the shop while driving and reported the same, the guy was no longer friendly at this moment and the money was already in the bank 235.85 so goodbye customer. Despite him knowing I lived far and my car just broke down, he was telling me to take the car back for adjustment, maybe their machine doesn't work, they haven't had such a complain again, they must have put the air based on my car, the tire got hot and so many excuses. I expressed how disappointed I was because they even interfered with my back tires and that was not the problem.
My disappointment is this is a tire shop and they should makes sure after 235.85 the tires are up to par and not do a mediocre job and expect that they are dealing with stupid and not someone who knows what they want.
I'm not saying avoid this shop I'm putting this review for them to improve on after service.
