I had $300 worth of sentimental jewelry go missing from my room. After multiple phone calls and being given the run-around for the last week and a half, they are refusing to compensate me. Christina, the assistant manager, was unprofessional, gave me attitude, cut me off and stated, "what do you want me to do about it?" She also said I didn't have any proof and no other cases of theft have been reported so there was nothing she could do for me. (I assume she was implying I was lying.) She also said Modesta, the manager, was in the room the last time we spoke, but I never heard her voice and she never introduced herself. I had other jewelry in the room, only the items that were left out on the counter went missing. I'm not being unreasonable by asking for $300 refund or hotel credit. I'm not asking for a full $515 refund for my stay. That jewelry was given to me by family when I graduated nursing school and I have worn it to work every day for the past 12 years. A company worth $70+ billion should do better

To add to the story, I was also awoken at 2:30 am by people talking extremely loudly in the storage room that shared a wall right next to my bed. I could hear them even through ear plugs. The next day I asked to change rooms since I was staying 2 more nights. They said they would call me when a room was available but they never called. I was a loyal customer but I will never stay in a Marriot branded hotel ever again.