Hotel
UnclaimedCourtyard Pullman
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Primary Location
Amenities
Crowd
LGBTQ+ friendly
Collin is such a wonderful employee. He helped us figure out a mishap with our rooms and fixed the charges for it He was swift and kind and during the time we're coming up for surgery for a family member I could not be happier with the service I've received so far.
I normally don’t write reviews but I’m super frustrated with our stay so far.
When first looking for a hotel to stay in for our Sons baseball showcase - I wanted a hotel with an outdoor pool for our kids to use since it’s summer. This was the only hotel in Pullman with an outdoor pool. (Or so I thought) after reading reviews I realized it was an outdoor hot tub. But since it was already booked I decided we would just make it work. Once arriving we saw signs and realized that the outdoor hot tub /pool was out of order. You can’t even use any of the outdoor furniture around it either. Whole section is closed. When asking the front desk (who seemed put out that I even asked him) how long they thought it would be out of order. He said I’m not sure. I was like well do you think like a day , or like a month? Some idea? He said would you like me to ask? I said that would be great. He came back and said well the part is here for the hot tub but it has to sit for a day ? So maybe Saturday. We leave Sunday so I thought ok wow we might get a day to use it!
Then when booking I read that they don’t provide daily housekeeping. I was ok with that. On our second day we called the front desk and asked if we could request our room to be serviced the next day. 3rd day into our stay. She said she would put us on the list. So we left today and came back about 3 to a unserviced dirty room. I called Down to the front desk and asked if we were Going to get our room cleaned today. She said let me look at the list. She confirmed we were on the list and said they should be getting to our room soon. So we left and found something to do -so they would be able to clean our room without interruption. Once getting back to the room after a long day- at 9:30pm we were very disappointed to see it was never cleaned. Dirty towels and bedding - Super frustrating!
The hotel is super nice aesthetically- great location- but super disappointed in our stay. Also the front desk was not friendly - they seemed annoyed when I ever asked any questions. Unfortunate we wont be coming back.
