I had a fender bender and I (am supposed to) have USAA as my insurance company. Trying to get USAA to process my claim has been a nightmare. They set up an appointment with Crash champions to get an estimate for repairs. It didn't seem like Crash champions were really interested in getting an accurate estimate because they just took a few pictures and didn't even look under the vehicle or even under the hood! There were a few other things that gave me some red flags such as the way they were hassling me immediately after to get repairs done even though I hadn't heard back from USAA yet. Now 2 months later after trying regularly to get USAA to process my claim so I could get repairs done, I got an email from USAA saying that they have decided not to pursue the responsible party for what they had "already paid" but USAA has not actually paid anything. They have however apparently claimed that they paid Crash Champions already to repair my vehicle, but that has not been done at all. It stinks very badly of possible fraud that they want paid for work that they didn't do and USAA has ignored all of my requests for help and requests to process my claim. I've been told by the Office of the Insurance commissioner that I could try going to Crash Champions and see if they will repair it, but I can't afford the out of pocket cost and I also don't trust them with my vehicle after everything that has happened.
I'll grant that the majority of the problem is with USAA, but Crash champions is part of the problem too and so they get this very negative review. I don't trust them and I hope that this helps other people with their decisions, but by all means STAY AWAY FROM USAA!!!
