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Main location335 N 3rd St Burbank California 91502 US(818) 768-2112
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Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
I don't agree with the rest of the comments. I lost my job a week before my first payment and have been late every single payment for 3 or 4 months. Instead of going straight to repose my car and be rude (I used to work in collections they could have been rude if they wanted to be) they asked what is going on with me and had understanding. The manager Don and the senior collector Omar teamed up together and figured out a way to wait and give me a millionth chance rather then reposing my car after being 33 days late!! There very nice and polite on the phone I didn't feel disrespected I felt an understanding. After blocking the number numerous time they called me with other numbers and TALKED WITH ME to figure out a plan. Don and omar understand sometimes life happens although they are still concerned with there buisness. By the end of the day, they didn't have to work things out with me but they did.
Because of Don and Omar I slept better at night knowing if I woke up my car would still be there even after being late 30 days and breaking a bunch of promises. I was given a chance to get back on my feet.
If you communicate with them and come with a DECENT attitude and not act like the collectors are the problem, they will work with you. After all, what do you except a auto loan bank to do when you owe them money and you aren't answering your phone?
Thank you Don and Omar for your outstanding service!!!!!
there was a knitter girl who was really nice and helpful also I forgot her name. I think it is was Susan or something.
They're all nice
